The following terms and conditions established by TECFRONT S.A. reflect the way GLOBALDIR ABOGADOS ECUADOR works as a company, the laws by which we are governed, the values and principles we declare as true, and evidence our high standards in relation to regulatory compliance. Therefore, these Terms and Conditions of Service, which are the result of the implementation of an internal control framework, define the relationship that TECFRONT S.A. has with users who interact with our platform and with other users, in a specific and explicit manner.
In summary, users of our website obtain the permissions to use our services, provided they agree to comply with these terms and conditions, which ultimately reflect the way we work as a company and how we make money.
When we refer to 'GLOBALDIR ABOGADOS ECUADOR', 'the company', 'we', 'us' or 'our', we refer to TECFRONT S.A. and its associated entities.
Change Notifications
If there is any event or substantial change that negatively impacts the user's use of our services, or if the company stops offering a service, or if the service is unavailable, it will be notified with reasonable advance notice, except in urgent situations, such as those seeking to prevent abuse, comply with legal obligations or resolve security and operational problems.
The permission we grant the user to use our services is valid as long as the user fulfills their responsibilities, which are established and detailed in the following lines:
About the Registration, Activation and Deletion of User Accounts for Lawyers
The use of the user account is the exclusive responsibility of the person to whom it is assigned. The account is strictly personal and non-transferable, so it is not allowed to share it with third parties (co-workers, friends, family, etc.).
Additionally, each user/lawyer can only log in from a single device. This means that:
In mobile applications (Android and iOS), an account can only be active on a single device. It will not be possible to log in from more than one phone or tablet simultaneously.
In the web version, each account can only maintain a single active session. It is not allowed for the same user to connect from different browsers or computers at the same time.
These restrictions will be implemented and controlled at the code and security level of the platform, in order to protect user information and ensure proper use of the service.
If these conditions are breached, or misuse of the account is confirmed, the account may be suspended or terminated immediately, without refund of the amounts corresponding to active subscriptions, and without prejudice to the corresponding legal actions.
The user account will be protected by a password. The password associated with the user account must follow the criteria for building secure passwords, under the parameters that we recommend when configuring your profile.
If another person demands use of the user account, you are obliged to refer to these policies and their compliance. If it is necessary to disclose the user account and change the associated password hash to a new one, you must request it in writing and address the System Administrator.
If it is detected or suspected that the activities of a user account may compromise the integrity and security of information, access to said account will be temporarily suspended and will be reactivated only after taking the necessary measures at the discretion of the System Administrator.
The USER/LAWYER can easily delete their account from their administration panel without any limitation to do so. Once the account is deleted, all data will be lost except for the invoices authorized by the tax service.
Basic requirements to activate a user account:
BE A LAWYER OF THE COURTS AND JUDGMENTS OF THE REPUBLIC OF ECUADOR; and
BE ABLE TO PRACTICE THE LAW PROFESSION WITHOUT ANY RESTRICTION OR LIMITATION.
About the Information Entered by the Lawyer in their Profile
Some of our services have been designed so that users can upload, transfer, store, send, receive or share their content. Users have no obligation to provide minimum content for the use of our services, and they may freely choose the content they wish to share and provide to the site. If the user decides to upload or share content, they must ensure that they have the necessary rights to do so and that said content is real, truthful, verifiable and does not violate any law. Users who share content that infringes third party rights are responsible for it and hereby release the company from liability, guaranteeing to keep it harmless.
It is not allowed to upload political or religious content, unless to express or refer to a related topic, its reference becomes necessary to complete or propose a legal analysis. Furthermore, it is forbidden to upload racist, discriminatory, insulting content or that may translate into conduct punishable by law.
Notwithstanding the foregoing, all information that users share and upload in their profile is subject to auditing by the company, for the sole purpose of certifying the reliability of the information, so censorship cannot be claimed. For this, TECFRONT S.A. designs and applies procedures that help obtain appropriate information to generate reasonable conclusions and issue a fair and valid opinion.
About the Purchase of SUBSCRIPTIONS for Account Activation in the Directory
Select the subscription plan to GLOBALDIR ABOGADOS ECUADOR that best suits you from your preferred connection interface.
The subscription is valid for one year, counting from the date on which it is paid, activated and the membership invoice is issued.
A valid credit card number is required to pay the value of the selected membership.
Available subscriptions:
BASIC STANDARD SUBSCRIPTION: Value $30 ANNUAL Dollars + VAT - LOW PRIORITY
PRO SILVER SUBSCRIPTION: Value $140 ANNUAL Dollars + VAT - MEDIUM PRIORITY
TOP PREMIUM SUBSCRIPTION: Value $220 ANNUAL Dollars + VAT - HIGH PRIORITY
The USER/LAWYER who tries to redirect USERS/CLIENTS from our platforms where their profile is publicly visible to their contact means such as email, phone, whatsapp or website will be notified with suspension and after analysis by the administration, their USER/LAWYER account will be deleted for violating the terms and conditions of service.
About the Software in the Services
It is forbidden to copy, modify, distribute, sell or rent any part of the services or software of TECFRONT S.A. Nor can users apply reverse engineering techniques or attempt to extract the source code of any of the products without written consent from the company.
If a service requires or includes software that can be downloaded, that software could automatically update on devices when new versions or features are available. Some services allow you to configure automatic update settings.
Some of the services offered by the company include software with an open source license that is made available. Sometimes, such licenses may include terms that expressly prevail over part of these provisions, so said licenses must be reviewed in detail.
Suspend or Cancel your Access to the Services
In no case will users/lawyers who decide to unsubscribe from the services or cancel their subscription or access before the end of the subscription term be refunded the amounts paid and invoiced for them. These values of the services and subscription are considered promotional and will not be refunded under any circumstances once the service is activated.
Similarly, in cases where TECFRONT S.A. decides to cancel a subscription and remove access to a specific account, due to violation of the terms and conditions, amounts paid by users/lawyers will not be refunded.
Only in cases where due to force majeure or fortuitous event, or manifest impossibility to continue providing the service, TECFRONT S.A. will refund the difference between what was paid by the user/lawyer and the service actually provided up to that time.
Policy of Automatic Notifications and Management of Emergency Queries
On our platform, we value efficiency in communication and transparency in the management of legal queries. Therefore, we have implemented an automatic notification system designed to ensure that all registered lawyers receive real-time information about new queries entered through native applications and the web interface. However, we recognize that automation does not guarantee that some queries may constitute spam. Below we detail our policy to handle such situations:
Operation of the Automatic Notification System in emergency queries:
When a user enters a legal query through our web form, the system automatically generates an email notification addressed to the administration team, in order to validate whether the query is authentic or false. This process is 100% automated and does not involve human intervention prior to sending the notification. All generated notifications are recorded in the system for audit and control purposes.
Once the query is validated, the system executes the notification process to lawyers registered on the platform, following a priority scheme according to the type of subscription:
Top Premium (High Priority): Lawyers with Top Premium subscription are the first to receive the notification and view the query, immediately after the administration approves it. Within this group, the notification is sent in reverse order of the last login to the application (i.e., the last one to log in is notified first, then the second last, and so on).
Pro Silver (Medium Priority): Lawyers with Pro Silver subscription will be able to view the query 12 hours after its approval by the administration. The notification follows the same reverse order logic of the last login within this group.
Basic Standard (Low Priority): Lawyers with Basic Standard subscription will be able to view the query 24 hours after its approval by the administration, also following the reverse order of the last login.
Users without subscription: Lawyers who do not have an active subscription will not have access to view queries generated on the platform.
Reception and Deletion of Unwanted or Malicious Queries:
The platform reserves the right to review, filter and delete any query entered through the web form that, at the sole discretion of the administration, may be considered false, malicious, irrelevant or constitute spam, for not meeting the minimum standards of truthfulness, professionalism or legal relevance.
Likewise, the user/client acknowledges and accepts that they may request the deletion of the query they have registered, for which they must make a formal request in accordance with the data management and privacy policies established by the platform.
The deletion of a query, whether by decision of the administration or at the request of the user/client, shall not generate any right to compensation, refund or indemnity.
Limitation of Liability: The platform assumes no responsibility for the content of the queries entered by users, nor for any possible damages, losses or consequences that may arise from false, malicious or inappropriate queries. Each user/client is solely responsible for the truthfulness and legality of the information they record in the system, expressly releasing the platform from any claim or legal action related to said content.
Impact on Registered Lawyers:
Registered lawyers receive notifications of all apparently valid queries entered, including those that are later identified as spam or malicious queries. It is important to note that such notifications should not be interpreted as a guarantee of the validity or authenticity of the query.
Exclusivity and Query Management:
By deleting queries considered spam or malicious, we seek to preserve the quality and usefulness of our platform. However, due to the automated nature of notifications, it is possible that lawyers may be notified of these queries before they are deleted.
Service Limitations and Disclaimer:
The platform is not responsible for the time invested in queries that are subsequently determined to be false, spam or malicious. We recommend that lawyers, before committing to any query, carry out an initial verification to determine its validity.
Commitment to Quality:
We are committed to continuously improving our systems to minimize the incidence of unwanted queries. If we detect misuse of the form, we reserve the right to implement additional measures, such as captchas, identity verification or access restrictions.
About the Attention of Private Queries generated in the LEGALTECH INTERCONNECTION
LEGALTECH INTERCONNECTION is a comprehensive digital product of TECFRONT S.A., designed to offer lawyers and platform users a system for managing legal queries, digital marketing, advertising and automated billing. This service allows optimizing the reception of queries, contact with clients and the management of fees in a transparent and secure manner.
The LEGALTECH INTERCONNECTION service for users/clients that includes legal consultation or advice allows our users/lawyers to interact with other users/clients who have paid in advance for a remote and digital legal consultation or advice. To complete the service package of LEGALTECH INTERCONNECTION, the value of the USER/LAWYER'S FEES must be expressed in DOLLARS PER MINUTE. This value is defined by each LAWYER in the administration panel and users/clients who make the purchase will have the option to define the number of minutes they consider necessary for the legal consultation or advice. In no case may the time contracted by users/clients be less than 30 minutes. Users/lawyers must maintain a respectful environment for users/clients, which is why they must comply with minimum and basic standards of attention and conduct for the provision of the service, based on the following values and principles: Punctuality; integrity, respect; probity; impartiality; truthfulness; honesty, discretion, loyalty, independence and confidentiality.
In line with the above, the user/lawyer must carry out all necessary procedures so that on the agreed day the virtual appointment takes place, to resolve the query or advice, that it takes place with absolute normality and that the user/client receives an optimal and quality service.
TECFRONT S.A. reserves the right that in the event that a user/lawyer is poorly rated or qualified, based on the results of tests and satisfaction surveys of the service received, which will be implemented as part of the service, the possibility of continuing to use the online consultation service may be canceled or suspended.
Users/lawyers, by accepting these Terms and Conditions and registering their account, automatically activate the functionality of the online consultation button. By default, in all new accounts the fee is set at USD $1 (one dollar) per minute, an amount that can be modified at any time by entering the account settings section.
The company TECFRONT S.A. is not responsible in any case for the lack of updating, editing or configuration of the basic information or fees by the user/lawyer, this being an exclusive obligation of the account holder.
Services Paid through the Payment Gateway of the LEGALTECH INTERCONNECTION product
When the user/client makes the payment for the legal advice or consultation through the platform's payment gateway, LEGALTECH INTERCONNECTION will directly invoice the client for 100% of the value of the LEGALTECH INTERCONNECTION service, including the corresponding taxes according to Ecuadorian regulations.
Subsequently, the user/lawyer will issue to TECFRONT S.A. an invoice for 80% of the subtotal of their fees. This 80% represents the total payment that the lawyer will receive for the provision of the service, including applicable taxes (VAT). For example, if the subtotal of LEGALTECH INTERCONNECTION is USD 200, the 80% corresponds to USD 160; when issuing the invoice to TECFRONT S.A., the total invoiced amount, including VAT, must be USD 160, so that USD 160 represents the total to be received for the user/lawyer, taxes included.
It should be noted that the VAT and income tax withholdings applicable to credit card transactions in Ecuador are managed directly by TECFRONT S.A., in accordance with current regulations.
Services Paid Outside the Gateway of the LEGALTECH INTERCONNECTION product
When the client pays the lawyer directly through other means (bank transfer, cash or others), but the contact originated thanks to LEGALTECH INTERCONNECTION, the lawyer must invoice the client for 100% of the value of the service, including taxes. Subsequently, the lawyer will recognize and pay TECFRONT S.A. a commission equivalent to 20% of the invoiced subtotal (excluding taxes), within five (5) business days after the provision of the service.
Practical example:
- Service value to the client: USD 100
- VAT 15%: USD 15
- Total charged to the client: USD 115
- LEGALTECH INTERCONNECTION commission (20% of USD 100 subtotal): USD 20
- VAT 15% on the commission: USD 3
- Total to pay to TECFRONT S.A.: USD 23
Management Policy for the LEGALTECH INTERCONNECTION product
On our platform, we are committed to ensuring that all queries received are handled in a timely and professional manner. To this end, we have established the following guidelines:
1. Assignment of Private Queries
Private queries will be automatically assigned to the lawyer selected by the client at the time of sending.
The lawyer will receive an immediate notification allowing them to review and respond to the query.
2. Deadline to Respond to Private Queries
Consulted lawyers have a maximum period of 24 hours to respond to the private query assigned to the professional.
If the lawyer does not respond within this period, the procedure indicated in point 3 will be followed.
3. Escalation of Unattended Queries
If a private query does not receive a response within the established period:
Notification to the client: We will contact the client to confirm if the lawyer has communicated.
Reassignment to the general wall: If there was no contact from the lawyer with the client, the query will be transferred to the general wall, where it will be available for other lawyers to review and offer their support.
Client request to reassign to another lawyer: If the user/client expresses their willingness to request the administration to find a lawyer who accepts the query, the priority method in subscriptions will be used.
4. Communication with the Client
In the case of queries escalated to the general wall, we will inform the client about this process and request their ratification. If they do not wish the query to remain on the wall, the client can request its deletion.
5. Penalty for Lack of Attention
Lawyers who repeatedly fail to meet response times may be subject to:
Warnings (in case of one and up to two unattended queries).
Temporary suspension (in case of three unattended queries).
Permanent suspension of their access to the platform (in case of four or more unattended queries).
6. Commitment to Service Quality
Our goal is to offer a smooth and reliable experience for both clients and lawyers. For this, we constantly review our policies and processes.
Note: This policy applies to all queries managed within our platform, both in native applications and on the web, and is mandatory for clients and lawyers where applicable.
General Provisions
The Law grants certain rights that cannot be limited by a contract such as these terms and conditions of service. The purpose of these terms is in no case to restrict these rights. These terms describe the relationship between users and TECFRONT S.A. They do not create any legal right for other persons or organizations, even if they are benefited by said relationship under these terms. We want these terms to be easy to understand, so we have used examples about the services. It is possible that some of the services mentioned are not yet available depending on your user role on the platform.
In the event of a conflict between these general terms and conditions and the specific additional terms and conditions that are incorporated into a specific service, the latter shall prevail.
If any particular term or condition is not valid or enforceable, the remaining terms will not be affected.
Failure to comply with the terms and conditions detailed herein or with additional specific terms of the services, which does not lead to the adoption of an immediate enforcement measure by TECFRONT S.A., cannot be understood in any way as a waiver of the rights of the company, for example, to take actions in the future.
TECFRONT S.A. may update these terms and conditions and the specific additional terms of a specific service, to reflect modifications that occur in its services or in its way of doing business; for example, when it adds services, features, technologies, prices or benefits (or eliminates those that have become obsolete); for legal, regulatory or security reasons; or to avoid abuse or harm.
If these terms and conditions or the specific additional terms of the services are substantially modified, you will be duly notified in advance and you will have the opportunity to review the changes, except for the launch of a new service or a new feature; or in urgent situations, such as those seeking to prevent continued abuse or respond to legal requirements. If you do not agree with the new terms, you may withdraw your content and stop using the corresponding services at any time and cancel your account.